All City is a fantastic company
All City is a fantastic company. The technicians, installers and office staff are great to work with and the prices are fair.
Here’s my story: In the middle of winter this year I came home from work and found that my furnace had stopped functioning. I called a company I had used once before, but they did not answer the phone. The next call was to All City and they answered the phone, so they got my business. They worked with me to schedule a time that was convenient for me and determined a solution to the problem. I’m pretty handy, and the technician told me how I could fix it on my own to save some money. He charged me a fair price for the visit and left. After I made the suggested repair the problem did not go away. This time, when they came out, it was 2 guys. They checked my work and found it to be fine, and started troubleshooting. They determined a solution and because they considered it to be part of the original call, did not charge me for the 2nd visit. This happened 2 more times. After the 4th visit, working their way down the list of possible solutions, they struck gold and the furnace worked without trouble for the rest of the season.
Fast forward to the beginning of the following winter. The furnace showed the same malfunction as before. I called All City (of course) and they came out as soon as they were available to work on it. Unfortunately, the final diagnosis was a bad heat exchanger and we did have to replace it. But, they considered that final visit to be part of the original visit.
All City charged me for the original visit, and came back to my house multiple times, the last time nearly 7 months after the previous time. Because they had not yet fixed the original problem, they considered each subsequent visit to be part of the original and did not charge me again.
The furnace replacement was a great experience as well. The install team was professional and did a great job. Jeff came out to start it up and walked me through all the new functions. The price was fair and you couldn’t ask for a better group of people to work with.
I won’t call anyone else to work on my HVAC system. They didn’t install the A/C, but when it inevitably breaks, I’ll be calling All City for that too.
BIG 5 Stars!
Used Ernie & his associates for years
Honest, reasonable cost, professional & friendly & yet keep it personal to! BIG 5 stars from me!
Ernie is Amazing!
Ernie is amazing! He’s professional and personable at the same time. I’m on the annual maintenance plan and wouldn’t trust my HVAC to any other company.
The technician was prompt and explained what was being done and made suggestions on how to be efficient. Also recommended a reasonable service plan The communication was excellent. Highly would recommend them.
I highly recommend All City and Air!
I highly recommend All City and Air!
Ernie was very professional as well as very personable. Enjoyed talking with him as he worked the problem.
The prices are far better than the big name HVAC companies in town. When Ernie completed the job, I had a great feeling that I could truly trust him and that I was not getting taken advantage of. In my experience, this is a feeling I don’t have with the well known companies in town.
I certainly will call again next time. Thanks for the awesome experience.
This was a great experience from the first phone call all the way through the final signature. Sales provided exactly the right amount of information and follow up, and the installers were professional, clean and respectful. These guys do it right!
I highly recommend All City Heat & Air!
I highly recommend All City Heat & Air! The owners were very professional, and the pricing was fair and competitive. All of their staff from the receptionist, to the installers, and to the owners were great to work with and very courteous! Thanks for being awesome at what you do!
Call All City Heat & Air. You’ll be glad you did.
Our experience with All City Heat & Air was fantastic. We had received the standard sales pitches already from the major “big names” everyone sees on TV and felt like we were getting nothing but “canned” recommendations and quotes….plus, the quotes were ridiculously high. However, after speaking with Jeff and meeting Ernie, I finally felt like I was talking with people I could truly trust. Their recommendation and quote was well thought out and very reasonable. In the end, they promised Friday installation, and lo and behold…it was indeed installed on Friday. My wife and I are thrilled with our system. The BIGGEST sales point for me is that THEY service the 5-year warranty that comes with their installations. No worthless 3rd-party warranty that you have to pay for ON-TOP of the price of installation by the other guys!! These guys back-up their installations. That says something in this day and age. Need a new system? Call All City Heat & Air. You’ll be glad you did.
All City Heat and Air is outstanding to deal with
All City Heat and Air is outstanding to deal with. I purchased both my heat and air systems from Jeff 10 years ago. Jeff and his crew has maintained my systems since with exceptional service. I have the annual maintenance plan and they call me the beginning of each winter and spring to set up the annual preventative maintenance checks. I have never had a problem with anything. Jeff and his crew are always punctual and professional every time they are here, they always put on their booties before coming inside. It is a true pleasure working with Jeff and the entire company. I would strongly recommend All City Heat and Air to anyone. Thanks Jeff.
Highly recommend them for any heat or AC needs in Charlotte
So our heat stopped working today while it was a balmy 21 degrees and I got in touch with Ernie and he was at my house within 30 minutes. He got our frozen pipe handled and I’m beginning to warm up. This company has sold me great equipment, fixed my AC on crazy hot days, and literally any time I need something they come right over. I highly recommend them for any heat or AC needs in Charlotte. I’ve been using them for 5 or 6 years, and they have always been a great provider for me!