All City is a fantastic company

All City is a fantastic company

All City is a fantastic company. The technicians, installers and office staff are great to work with and the prices are fair.

Here’s my story: In the middle of winter this year I came home from work and found that my furnace had stopped functioning. I called a company I had used once before, but they did not answer the phone. The next call was to All City and they answered the phone, so they got my business. They worked with me to schedule a time that was convenient for me and determined a solution to the problem. I’m pretty handy, and the technician told me how I could fix it on my own to save some money. He charged me a fair price for the visit and left. After I made the suggested repair the problem did not go away. This time, when they came out, it was 2 guys. They checked my work and found it to be fine, and started troubleshooting. They determined a solution and because they considered it to be part of the original call, did not charge me for the 2nd visit. This happened 2 more times. After the 4th visit, working their way down the list of possible solutions, they struck gold and the furnace worked without trouble for the rest of the season.

Fast forward to the beginning of the following winter. The furnace showed the same malfunction as before. I called All City (of course) and they came out as soon as they were available to work on it. Unfortunately, the final diagnosis was a bad heat exchanger and we did have to replace it. But, they considered that final visit to be part of the original visit.

All City charged me for the original visit, and came back to my house multiple times, the last time nearly 7 months after the previous time. Because they had not yet fixed the original problem, they considered each subsequent visit to be part of the original and did not charge me again.

The furnace replacement was a great experience as well. The install team was professional and did a great job. Jeff came out to start it up and walked me through all the new functions. The price was fair and you couldn’t ask for a better group of people to work with.

I won’t call anyone else to work on my HVAC system. They didn’t install the A/C, but when it inevitably breaks, I’ll be calling All City for that too.

Nathaniel H.